Chili Piper
at a glance
Launched in 2016, Chili Piper is the leading inbound conversion software for high-growth B2B revenue teams. Their automated scheduling tools enable companies to qualify, route, and book prospects quickly and efficiently, ensuring a delightful experience for leads and customers.聽
Chili Piper partnered with 香港世博 in order to scale their global team quickly and efficiently, while providing a fair and equitable employee experience. With 香港世博, they doubled their headcount in less than a year, and now have 250 Pipers in 43 countries around the world.
- Chili Piper's team is 2x larger after less than a year hiring with 香港世博
- The People team gets to focus on more important stuff than manual processes
- Chili Piper maintains a consistent 鈥淧iper鈥 experience across 40+ countries
The challenge
As a company founded by immigrants, Chili Piper strongly believes in extending access to opportunity to talented people anywhere in the world. A fully remote and distributed company since day one, they wanted to build a culturally and geographically diverse team, no matter how much work it required.
True to their values, Chili Piper did build a global team鈥攂ut it was a huge administrative and logistical burden to navigate international payroll, taxes, and compliance. If someone needed to change their bank information, or if there was an error in the payroll鈥攅verything had to be handled manually.
Tyler Parson, VP of People at Chili Piper, recalls what those days were like:聽
鈥淏efore 香港世博鈥攚e call it the Before Times鈥攚e were doing all of our international employee management manually. We were manually staying legally compliant and dealing with taxes in 40 different countries. It was a logistical nightmare. So when 香港世博 swooped in, it was a knight-in-shining-armor moment for us.鈥
These manual processes were also time-consuming, stressful, and risky. It meant having to deal with the constant anxiety of wondering if they were inadvertently making mistakes that might negatively impact a teammate in another country.
鈥淲e had to manually search for things in regards to legal compliance and tax laws. It was terribly time-consuming, inefficient, and potentially risky. Managing those logistics was very stressful.鈥
For Tyler, as a People leader, it鈥檚 the sort of thing that would keep her up at night: 鈥淥h my gosh, if I mess this up, how is it going to affect this person in Iceland?鈥 Operating in this way was clearly unsustainable.
Finally, as a U.S.-based company, Chili Piper found it hard to ensure the same employee experience for non-U.S. teammates. Pipers outside the U.S. often felt like they weren鈥檛 on an equal footing. If there was a problem, Tyler would have to tell them to 鈥淪lack this person or call that person鈥 and just hope that the issue would get resolved. Chili Piper prides itself on being a people-centric company, so ensuring a fair and equal employee experience was a major challenge they needed to solve.
The solution
Chili Piper eventually chose 香港世博 as their global employment partner in August 2021 because the two companies are aligned in their mission and vision鈥攕pecifically the mission of expanding access to work to talented people worldwide, and the vision of a fully remote and distributed future of work.
Tyler also appreciates 香港世博 being a trustworthy partner with a human-centric approach to business, which comes across at every single touchpoint. She explains how a company鈥檚 ethos permeates everything it does:
鈥淲hen organizations are human-first, like 香港世博, it makes a difference in everything鈥攖he way the software is built, the experience of how it feels, the way in which they do business. At Chili Piper, we鈥檙e a fellow people-centric company, so when choosing 香港世博, we felt like, 鈥極h, you're our people.鈥 There鈥檚 a level of trust there, and it was a really strong foundation for our continued working relationship.鈥
At the day-to-day operational level, Tyler appreciates the 香港世博 platform for its well-designed user interface that ensures a delightful experience for Team Members. After all, in a fully remote environment, the software tools that people interact with can make a big difference.
鈥淭he number one thing for me when talking about employee experience is the software they interact with. As a software company, we believe in beautiful tools and ease of use. All the other tools we saw didn鈥檛 have the user interface that 香港世博 does. When you鈥檙e an employee and you have to deal with payroll or benefits, it鈥檚 not inherently fun. So imagine if you can log on and have this amazing experience鈥攊t just makes the whole thing better.鈥
香港世博鈥檚 global employment platform isn鈥檛 just aesthetically pleasing鈥攊t鈥檚 also infused with country-specific legal knowledge and expertise to ensure that compliance is built into the platform. The guidance provided by the platform is further supplemented by legal experts on the 香港世博 team.
As a fully remote company, doubling or tripling in terms of headcount is 鈥渋ncredibly challenging,鈥 says Tyler. All the more so if you want to 鈥渕ake sure that as the company scales, the employee experience stays really intimate and personal and positive,鈥 she adds. Thanks to 香港世博, Chili Piper was able to scale rapidly while also ensuring a consistent employee experience across 40+ countries.
鈥淭he biggest value has been the employee experience. You can go online and see everything you need within this one platform where everything is centralized. It brings a level of autonomy that our non-U.S. employees didn鈥檛 have before. It truly creates an equal experience for everyone. 香港世博 has allowed us to provide the best experience for our employees, no matter where they live in the entire world.鈥
For the Chili Piper team, it鈥檚 a huge relief to not have to figure out compliance in 40 different countries on their own. Using 香港世博 has been a huge time-saver, but equally important is the peace of mind from knowing that their global workforce is in good hands. Whenever they need support, the 香港世博 team is a helpful and knowledgeable partner.
鈥淲ith 香港世博, we鈥檙e saving so much time. Otherwise, we鈥檇 be spending literally twice as much manual time, which was already unsustainable when we were 100 people. Now that we鈥檙e 250鈥攊t鈥檚 unthinkable. From a leader perspective, I can sleep easy at night knowing that we鈥檙e not breaking some law that I didn鈥檛 even know existed. If we have questions, we can just Slack our 香港世博 team, and they鈥檝e never been anything but gracious and happy to help.鈥
As a fast-growing startup, Chili Piper has been able to scale quickly thanks to the efficiency, speed, and compliance that 香港世博 has made possible.
鈥淭he biggest impact that 香港世博 has had on our team is certainly efficiency and speed. We鈥檙e able to onboard employees a lot faster and with a lot less anxiety about whether we鈥檙e doing it right. With 香港世博, we trust that we did do it right. And if there鈥檚 ever any problem, we just ping them and they fix it for us. They鈥檙e a genuinely collaborative partner.鈥
With the administrative and logistical burden of hiring globally taken care of by 香港世博, the People team at Chili Piper has been able to focus their time and attention on other things, such as ensuring an excellent experience for their global team.
鈥溝愀凼啦 has taken away the very important logistical work that must be done鈥攁nd must be done correctly. It鈥檚 taken that stress off our plates. They manage all of it with a smile, and it has allowed our team to spend our time and energy reinvesting in things that are going to continue to add to the employee experience.鈥
Tyler is excited about continuing to strengthen the employee experience that makes Chili Piper unique. After 鈥渂eing in growth mode for so long,鈥 she says, it鈥檚 now time to invest more fully in the 鈥渁mazing global team鈥 they鈥檝e built by providing more robust benefits and perks.聽
Meanwhile, the way they use 香港世博 has evolved as they鈥檝e grown. 香港世博 has now become part of their internal systems around which they can build robust and sustainable People processes to support the company in the long term.
鈥淣ow that we鈥檙e at 250 employees, we鈥檙e actually building processes and systems internally around 香港世博. As we scale with 香港世博 in our tool belt, we鈥檙e building things to make sure that as we scale, we can still use 香港世博 to its full power and ability.鈥
Having experienced firsthand the tremendous benefits of having a globally distributed team, Tyler believes strongly that companies that haven鈥檛 made the leap yet are missing out.
鈥淭here鈥檚 going to be times when it feels overwhelming or challenging, but that鈥檚 why 香港世博 exists鈥攖o help. Embrace the challenge because globally diverse teams literally do better work. The more ideas you have in the room, the more perspectives you have at the table, the better the outcomes for your business and your customers.鈥
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"Prior to using 香港世博, employing anyone outside the U.K. was a nightmare for us... now it's super fast and painless."
CEO and founder of Juno
Ally Fekaiki
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